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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Es Mae

May 17, 2024

1  out of  5 rating by Es Mae
"I was a State Farm customer for 14 years. Always paid my bills and never caused the company to spend any money on me. The time came for me to get a new car, a family station wagon. The rate was an outrageous jump to what I was usually paying. I had excellent credentials as far as insurance goes. The first quote I was given was a $90 difference increase!! When I asked the agent to help adjust it to what I was used to paying, I was met with a lot of resistance and her saying "that's the best I can do". Then about a week later, she gets back to me that she could adjust it to a lower price, but it was still too high. I had already found numerous companies with better quotes, and more willingness to take their time working with me. Other companies prioritized me better as a customer than State Farm did, when I needed them for the first time in 14 years. Even though I was an excellent long time customer to State Farm, it felt like a burden requesting for their help during such an important transition. (Also my name is not actually Es Mae, that's a moniker. That's why below Marc says he doesn't recognize the situation. It's not important for me to call you back and rectify anything with Melanie or you or State Farm company because I'm a satisfied customer with a different insurance company now. This new company has kindly catered to me from the moment I called them. Also, Marc, I requested to speak with you originally, but I was handed over to Melanie which I was unhappy with her overall tone and resistance to being truly helpful.) When I went to the physical office in Morgantown, during regular business hours, to talk to someone the door was locked and the office was closed. I'm just leaving a review to bring awareness to potential customer's who appreciate the feedback."
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Jarod Burke

February 2, 2024

3  out of  5 rating by Jarod Burke
"Says online their open but when called, I'm transfered someplace else and told their closed. Trying to set up appointment but; why wouldn't they be open on a Friday?!?"
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denise margerum

January 16, 2024

5  out of  5 rating by denise margerum
"This review ids about Madison Labelle I called she picked right up, very professional and knowledgeable ❤️ I would recommend you give her a call."
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michelle omara

December 14, 2023

5  out of  5 rating by michelle omara
"Awesome State Farm office.. takes their time with you & answers all your questions. Great team.. I am retired & was looking for a good life insurance policy. Maddy was very patient & helpful getting me a policy that I could afford! So thankful"
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Timothy Gilbert

December 14, 2023

5  out of  5 rating by Timothy Gilbert
"Get your insurance with Marc and his team! One of the agents, Madison, is my cousin and helped get me the lowest rate for what I wanted. Definitely get a quote from them!"
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Christina Good

October 13, 2023

4  out of  5 rating by Christina Good
"Nice helpful people"
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Lenny Hayward

June 28, 2023

5  out of  5 rating by Lenny Hayward
"Thank you for your help. You can always count on these guys for your insurance needs! Thank you Madison Labelle for going way above and beyond! Great Agency!"
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Eric Good

May 8, 2023

5  out of  5 rating by Eric Good
"I love this place the men and women are always so very nice and so helpful every time I call and say my name they know who I am they go above and beyond and the receptionist madi is always very cheerful and very very nice thank you guys for all you do keep up the fantastic work"
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Jennifer Dunlap

May 4, 2023

5  out of  5 rating by Jennifer Dunlap
"Marc has gone above and beyond for our family on multiple occasions. His entire team is friendly, accommodating, and knowledgeable. They’re always willing to give advice and help figure out the best solution for your specific situation."
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Melanie Fagley

April 12, 2023

5  out of  5 rating by Melanie Fagley
"Awesome agency, would definitely recommend. We switched from another company we had for many years. They made the transition very smooth and easy and answered all our questions. They didn’t oversell and actually recommended ways to save us money. So glad we made the switch."
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Susan L.

April 2, 2023

5  out of  5 rating by Susan L.
"Many thanks to Melanie Thomas, Licensed Team member of Marc's agency for making the transition from our previous insurance co (of 37 years) to State Farm. We couldn't be happier to save $$ and get the personalized service that Mel provided. Here's to hoping we never have to use it, but we have no doubts that we made the right insurance move!"
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Robbie Peters

February 7, 2023

5  out of  5 rating by Robbie Peters
"Marc and the team at Morgantown State Farm go above and beyond. Quick to answer calls, and always helpful looking for answers to my questions. Searched and helped me save on vehicle insurance. Will continue to use their office and refer all of my friends and family! Keep up the great work!"
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Jon B.

October 31, 2022

5  out of  5 rating by Jon B.
"Marc is the man! Incredibly responsive and can call or reach out to him anytime and know he'll get back to me. He has a great team and given the amount of spend I have with them, I couldn't be happier from a customer perspective. Highly Recommend."
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Jodi Navarrete

August 28, 2022

5  out of  5 rating by Jodi Navarrete
"We have been with State Farm for years and the agents at this location have always been friendly, patient and helpful; at times going above and beyond. I have no complaints and will continue to recommend their services."
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Amanda Graul

June 28, 2022

5  out of  5 rating by Amanda Graul
"Marc. I was in your office today your staff is very kind and pleasant !!"
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Nicole Adams

December 21, 2021

5  out of  5 rating by Nicole Adams
"Wonderful and friendly team! They go out of their way to help in any way they can. Plus they saved me about half of what I was paying for the same coverage and more. I would definitely recommend them!"
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Stacy Lord

December 20, 2021

5  out of  5 rating by Stacy Lord
"State Farm has always been great to us! The local office in Morgantown is top notch - Jaquelyn is very informative, responsive and helpful. We are proud to have State Farm insurance"
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William Strickland

December 20, 2021

5  out of  5 rating by William Strickland
"Had Mel Tnomas quote all my insurance needs. This included home owners, automobile, rental properties and umbrella. Saved hundreds of dollars with great service, plus all insurance with same company. Mel is just awesome to deal with and very responsive to my needs"
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Alec Anderson

December 5, 2021

5  out of  5 rating by Alec Anderson
"The service I received when getting a quote was fantastic. I was able to get great coverage for an awesome price thanks to Marc and his team."
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Josh Thomas

November 19, 2021

5  out of  5 rating by Josh Thomas
"Nice office, friendly agents, very responsive and attentive."
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Chelsea Fizz

November 18, 2021

5  out of  5 rating by Chelsea Fizz
"Melanie and Marc have done nothing short of going above and beyond for us and our family. When our neighbors house caught fire and the damage spread to our property. They went above and beyond to make sure we got all of the answers we needed. They made sure to keep things moving towards repairs and reimbursements to ensure our family had everything we needed. They were always professional with making sure the job was taken care of and we were happy clients. Mel knew one of our family goals was to make sure if anything happened to us our family was taken care of. She helped us achieve our personal goal of life insurance to care for our family. They took care of us like a family would. We are so thankful to have such great people like you guys looking out for us and cheering us along as we achieve new goals in our life like purchasing a new home ! I strongly recommend this team to anyone looking for those personal touches. Thanks for all that you've done for us and continue to do !"
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Renee Harty

November 9, 2021

5  out of  5 rating by Renee Harty
"After being with the same insurance company for over 30 years and not wanting to shop around, I had the feeling I could do better. I have been with Marc and State Farm for over 2 years now and the service is excellent and the price is almost half of what I was paying for the same coverage. VERY happy I made the switch!"
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Chris Hahnlen

November 8, 2021

5  out of  5 rating by Chris Hahnlen
"Great service, Great rates, Melanie did a great job on my policies. Will definitely recommend her to my family and friends."
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Becky Walker

November 8, 2021

5  out of  5 rating by Becky Walker
"Wonderful experience from start to finish! Marc was super responsive and got us started as soon as we reached out. We have been with another insurance agency for years, so he ensured the transition was smooth and painless. When Melanie took over the paperwork end, she was fast, helpful, and thorough. She was able to answer all of our questions and made us feel like we had been loyal customers with State Farm for years. We are thrilled we made the decision to switch! I highly recommend this team!"
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Tony Kline

November 8, 2021

5  out of  5 rating by Tony Kline
"Great rates! Quality service. Friendly service from Marc, Mel and Jacqui!"